Front Desk Receptionist

Location: Sandy Springs
Job Type: Full-time/Part-time
Monday – Friday 8:30am to 5:00pm
Reports to: Office Manager and Director of Operations
Job Summary:
The Front Desk Receptionist plays a crucial role in ensuring the smooth
operation of our medical office by providing exceptional customer service
to patients, visitors, and staff. They are responsible for managing the front
desk activities, including greeting patients, scheduling appointments,
answering phone calls, verifying insurance information, and handling
administrative tasks as needed. The ideal candidate should have excellent
communication and organizational skills, be detail-oriented, and have a
strong ability to multitask in a fast-paced environment.

Responsibilities:

1. Greet patients and visitors in a courteous and professional manner.
2. Manage incoming calls and inquiries, redirecting them as necessary.
3. Schedule appointments for patients, ensuring accuracy and efficiency.
4. Maintain patient records and ensure confidentiality of all sensitive
   information.
5. Assist with patient registration and check-in process.
6. Handle incoming and outgoing mail and emails.
7. Maintain cleanliness and organization of the front desk area.
8. Assist with administrative tasks such as filing, scanning, and data entry.
9. Collaborate with other staff members to ensure smooth workflow and
   patient satisfaction.
10. Adhere to all office policies and procedures, including HIPAA
    regulations.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or customer service role
  preferred.
• Proficiency in computer skills, including MS Office (Word, Excel,
  Outlook).
• Bilingual (English/Spanish)
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and professionalism at all times.
• Familiarity with medical terminology and insurance procedures is a plus.
• Willingness to learn and adapt to new technologies and office procedures.

This job description outlines the primary duties and qualifications for the
Front Desk Receptionist position at our medical office. Additional
responsibilities may be assigned as needed by the Office Manager or
Administrative Supervisor.